Terms and Conditions

Welcome to Candycoat.co. These Terms and Conditions ("Terms") govern your access to and use of our website and services. By accessing or using candycoat.co, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our website. We reserve the right to modify these Terms at any time, and your continued use of the website constitutes acceptance of any changes.

We accept major credit cards (Visa, Mastercard, American Express) and EFT payments. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method
• The information provided is accurate and complete
• You will pay all charges incurred
• You authorize us to charge the payment method for your order

Payment must be received before orders are processed and shipped. All transactions are processed securely through encrypted payment gateways.

We ship to addresses within South Africa. Delivery times are estimates and not guaranteed. We are not liable for delays caused by shipping carriers, customs, or circumstances beyond our control.

Risk of loss passes to you upon delivery to the shipping carrier. For full shipping details, please see our Shipping Policy.

We offer a 30-day return policy on unopened products. Due to hygiene reasons, we cannot accept returns on opened products unless they are defective or damaged.

To be eligible for a return:

• Products must be unopened and in original packaging
• Return must be initiated within 30 days of delivery
• Contact us at info@candycoat.co to request a return
• Provide proof of purchase and reason for return

Refunds are processed within 5-7 business days after we receive the returned item. Original shipping costs are non-refundable. Customer is responsible for return shipping costs unless the item is defective or we made an error.

Our products are made with natural ingredients and are intended for external use only. While we ensure quality and safety, individual results may vary based on skin type and sensitivity.

Disclaimer: Our products are provided "as is" without warranties of any kind, express or implied. We do not warrant that:

• Products will meet your specific requirements
• Products will be suitable for all skin types
• Products will produce specific results
• The website will be uninterrupted or error-free

Important: If you have sensitive skin, allergies, or medical conditions, consult a healthcare professional before use. Discontinue use if irritation occurs.

All content on this website, including text, graphics, logos, images, and software, is the property of Candycoat.co or its licensors and is protected by South African and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any content without our express written permission. Unauthorized use may violate copyright, trademark, and other laws.

To the fullest extent permitted by law, Candycoat.co and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to:

• Your use of or inability to use the website or products
• Any errors, mistakes, or inaccuracies of content
• Unauthorized access to your personal information
• Interruption or cessation of service
• Any allergic reactions or adverse effects from product use
• Any other matter relating to the website or products

Our total liability to you for any claims shall not exceed the amount you paid for the product giving rise to the claim.

You agree to indemnify, defend, and hold harmless Candycoat.co and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the website, violation of these Terms, or infringement of any third-party rights.

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of South Africa.

Before initiating legal proceedings, we encourage you to contact us to resolve any disputes informally.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically.